![]() ![]() So if you are still struggling, make sure the Mac user has their Outlook version up to date. When I try to add a shared mailbox the error message is. This is because at the time, shared mailboxes were not supported: After I updated my Outlook for Mac to 16.42 I lose the Shared Mailboxes that I had configured. The Mac user was using the version of Outlook bundled with Microsoft Office 365. In the Select Users search field enter the shared mailbox email address and then click then click Find. I figured this out because in March 2021 I created a shared mailbox in an Exchange Online (office 365) admin center (no on-premise) and while Outlook users using Windows were able to get the shared mailbox to show up, one Mac user was not able to get the mailbox to show up. ![]() Prior to September 2021, this was not possible. Choose + to add a shared or delegated mailboxĬheck this article for details Open a shared Mail, Calendar or People folder in Outlook for Mac ().In the Tools menu, choose Accounts, and select the account that has access to the mailbox.For more information, please see this article. To add the shared Outlook mailbox on Mac: Outlook for Mac users are not able to use the 'new' Outlook if they have a shared account in Outlook. Switch to the Shared With Me tab and click on the + button to add a new account. As of Sept 2021, you are now able to add shared mailboxes to Outlook for Mac, it just takes some extra steps: On the Accounts dialog box, click on the Delegation and Sharing button in the middle of the window. ![]()
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